Information We Collect:

When you contact us, schedule a service appointment, or use our services, we may collect the following:

• Contact information — name, phone number, email address, and home address

• Appointment and service information — scheduled dates and times, the nature of your tech support request, and notes related to your devices or setup

• Device information — details about devices we service, such as make, model, and software, as needed to perform repairs or configurations

• Payment information — billing details necessary to process invoices and payments (processed securely through our payment provider; we do not store full card numbers)

• Communications — records of emails, texts, or calls between you and KTS related to scheduling or service

How We Use Your Information:

We use the information we collect to:

• Schedule, confirm, and conduct in-home service appointments

• Send automated SMS appointment reminders (with your consent — see SMS section below)

• Process payments and issue invoices

• Communicate with you about your service, follow-up questions, or support needs

• Maintain records of services performed for quality and reference purposes

• Comply with applicable legal obligations

SMS Appointment Reminders:

Kyler's Tech Solutions uses your phone number to send one automated SMS reminder approximately 24 hours before each scheduled service appointment. By providing your phone number at the time of booking and verbally consenting to receive reminders, you are opting into this service.

• Messages are purely informational. No marketing or promotional content will ever be sent.

• Message frequency: One (1) message per scheduled appointment.

• Message and data rates from your mobile carrier may apply.

• To opt out at any time, reply STOP to any reminder message. You will receive one confirmation and no further messages will be sent.

• For help, reply HELP to any message, or contact us directly at the information listed at the bottom of this page.

• Your phone number will never be sold or shared with third parties for marketing purposes.

For full SMS program terms, see our SMS Terms page.

How We Share Your Information:

We do not sell your personal information. We do not share your information with third parties for their marketing purposes.

We may share your information with trusted service providers who help us operate our business, such as:

• Scheduling and customer relationship management software

• Payment processing and invoicing platforms

• SMS delivery and communication services

• Remote support tools (used only with your knowledge and permission during a support session)

These providers are permitted to use your information only as necessary to perform services on our behalf and are required to protect it appropriately.

We may also disclose information if required by law or to protect the rights and safety of KTS, our clients, or others.

Data Retention:

We retain your personal information for as long as necessary to provide services, maintain accurate business records, and comply with legal and financial obligations. If you would like your information removed from our records, please contact us directly and we will honor that request to the extent we are not legally required to retain it.

Security:

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy:

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13.

Changes to This Policy:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us:

If you have any questions about this Privacy Policy or how your information is handled, please contact us at 207-252-7160 or kyler@kylerstech.com

Last Updated: June 2026