Kyler’s Tech Solutions — Service Agreement

(This document outlines the standard terms of service for Kyler’s Tech Solutions and is provided for client awareness. No signature is required.)

Scope of Services:

Kyler’s Tech Solutions provides personalized in-home and on-site technology support, including device setup, troubleshooting, organization, lessons, pickup and delivery, and related services. All work is performed with professionalism, care, and attention to each client’s individual needs.

Payment Terms:

Payment is due immediately upon completion of service. Accepted payment methods include card (processed securely through Square), check, or cash. In cases where the client is not present at the time of service, an invoice may be issued and payment is due upon receipt.

Cancellations and Rescheduling:

Plans change, and that’s okay. Clients are kindly asked to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. No fees are charged for cancellations at this time.

Liability and Data Handling:

I take great care to safeguard client data during all services. However, it’s always best practice for clients to back up important files before appointments, as technology can sometimes behave unpredictably. Kyler’s Tech Solutions is not responsible for pre-existing equipment issues, manufacturer defects, or unrelated property conditions. All reasonable care is taken to prevent damage while working in clients’ homes.

Products Purchased on Client’s Behalf:

When Kyler’s Tech Solutions purchases products or accessories for a client, the item(s) will be billed at cost plus a 15% sourcing fee (minimum $10) to cover selection, purchase, and handling. All items become the client’s property upon purchase; receipts or a cost summary are available upon request.

Travel:

Kyler’s Tech Solutions currently does not charge additional travel fees. Travel time and expenses are included in the standard service rate.

Client Communication and Follow-Up:

Kyler’s Tech Solutions follows up with clients after service to ensure satisfaction and provide ongoing support. Follow-up messages are typically sent shortly after the appointment and again at later intervals to assist with any additional questions. Clients may reach out by phone, text, or email at any time, and messages are generally returned within one business day.

Service Guarantee:

Kyler’s Tech Solutions stands behind all services performed. If an issue directly related to the work completed occurs within 7 days of service, follow-up assistance will be provided at no additional charge. This guarantee applies only to the same device or service originally worked on and does not cover unrelated issues, manufacturer defects, or changes made after the appointment.

Privacy and Confidentiality:

Kyler’s Tech Solutions respects each client’s privacy and treats all personal information, files, and account details as strictly confidential. Temporary access to client devices or accounts may be required to perform service; however, no personal data, passwords, or credentials are ever retained or stored after the appointment. General, non-identifiable examples of services performed may be referenced for marketing or educational purposes, but client information and identifying details are never disclosed without express permission.